• Shipping policy

Shipping policy

At Great Western Saw, we strive to make your shopping experience as easy and affordable as possible. Our shipping policy is designed to ensure your satisfaction and clarity throughout your purchase journey.

Shipping Offers & Rates

We offer standard flat-rate shipping options across Canada as outlined below:

  • Standard Flat Rate Shipping: $19.95 on most orders (certain exceptions apply).

  • Oversized Shipping: $39.99 flat rate for oversized items.

  • Overweight Shipping: $99.99 flat rate for items at or over 50 lbs.

    • Note: Some products will have the option for calculated shipping via UPS Standard Ground at checkout.

Shipping Exclusions & Extended Area Surcharges

  • Territories Shipping Policy: We currently do not process direct website orders for shipping to the Northwest Territories, Yukon, or Nunavut. If you reside in these regions, please reach out to us directly—we may still be able to set up a custom order for you.

  • Remote & Extended Service Areas: Deliveries destined for remote, rural, or extended service areas within the provinces may incur additional shipping fees or carrier surcharges beyond standard online rates. Please note that these extended area fees may be applied after your order is placed. If your delivery address falls within an extended coverage zone and requires additional shipping charges, our customer service team will contact you directly to discuss and confirm the updated rate before your order is finalized and processed.

  • Postal Codes: The list below highlights common postal codes designated as remote or extended service areas that may be subject to additional shipping fees. Please note that this is not an exhaustive list—carrier coverage zones change periodically, and other postal codes not listed here may also qualify as extended service areas subject to surcharges:

BC V0B, V0C, V0E, V0G, V0J, V0K, V0L, V0M, V0N, V0P, V0R, V0T, V0V

AB T0A, T0B, T0C, T0E, T0G, T0H, T0J, T0K, T0L, T0M, T0P

SK S0A, S0C, S0E, S0H, S0J, S0K, S0L, S0M

MB R0A, R0B, R0C, R0E, R0G, R0H

ON P0A, P0B, P0C, P0E, P0G, P0H, P0J, P0K, P0L, P0M, P0N, P0R, P0S, P0T, P0V

QC G0A, G0B, G0C, G0E, G0G, G0H, G0J, G0K, G0L, G0N, G0R, G0S, G0T, G0V, G0W, G0X, G0Y, G0Z, J0B, J0E, J0G, J0H, J0K, J0L, J0M, J0N, J0P, J0R, J0S, J0T, J0V, J0W, J0X, J0Y

NB E0A, E0B, E0E

NS B0C, B0E, B0H, B0J, B0K, B0M, B0N, B0P, B0R, B0S, B0T, B0V, B0W, B0X

PE C0A, C0B

NL A0A, A0B, A0C, A0E, A0G, A0H, A0J, A0K, A0L, A0M, A0N, A0P

  • Please also be aware that large machinery/equipment, certain sanding belts, and specialized items remain subject to additional shipping or freight assessment.

  • For any other carrier exceptions, our team will contact you directly.

LTL Deliveries

  • Residential Delivery Charges: Please note that for deliveries to residential areas requiring freight shipment, there may be an additional charge. This fee is imposed by the freight carrier and is beyond our control. We advise contacting our customer service team for further clarification regarding any potential residential delivery charges. Rest assured, we will reach out to you to confirm if your delivery address falls within a residential area and to discuss any associated charges.

  • Powered Tailgate Delivery Fees: In certain cases, particularly for deliveries to locations without loading docks or for heavy items, there may be a need for powered tailgate delivery. Please be aware that this service may incur additional fees, as determined by the freight carrier. We recommend reaching out to our customer service team for more information regarding powered tailgate delivery charges and options. We will also contact you to confirm if a powered tailgate delivery will be required for your order.

  • Delivery Fee Calculation: Please note that all specialized delivery fees, including residential delivery charges and powered tailgate delivery fees, will be calculated after the order is placed. If you would like to inquire about a delivery fee quote prior to ordering, please don't hesitate to contact us at info@greatwesternsaw.com via email, through the web chat located on the bottom left of every page, or via our Contact Us page at: https://greatwesternsaw.com/pages/contact-us.

Order Changes, Cancellations & Item Restrictions

  • Address Updates & Self-Service Cancellations: Customers have 1 hour after placing an order to cancel or adjust it directly on our website. If you realize an address is incorrect or need to make changes, we strongly encourage cancelling the order within this 1-hour window so you can place a new order with the correct details.

    • After 1 hour: If you need to request an address change after the 1-hour cancellation window has passed, you must contact our customer service team. For security and fraud prevention reasons, our standard policy after dispatch processing begins is to cancel and re-order. Minor courtesy updates (such as fixing a typo in the same postal zone) may be evaluated on a case-by-case basis before dispatch, but are not guaranteed. Any carrier fees incurred for rerouting shipments after dispatch remain the responsibility of the buyer.

  • Final Sale & Clearance Items: Items designated as Final Sale, Clearance, or As-Is are non-returnable and non-refundable once purchased. Exceptions apply only in the event that the item arrives damaged or defective in transit, in which case standard shipping damage claim procedures apply.

  • Special Orders & Non-Standard Items: Orders placed for special order products, non-stock items, custom orders, or factory-direct shipments are subject to a 25% restocking fee upon cancellation or return once processing has commenced. Original and return shipping costs for these items are non-refundable.

  • Failed Deliveries, Unclaimed Packages & Refusals: If a carrier is unable to complete delivery due to an incorrect address provided at checkout, repeated failed delivery attempts, or an unaccepted delivery, the package may be returned to us. In these scenarios, original shipping charges, return freight costs, and any carrier return charges will be deducted from any applicable refund.

  • Damaged Shipments & Missing Items:

    • Inspecting at Delivery: If a shipment shows visible external damage upon arrival, please refuse the delivery from the carrier and notify us immediately so we can handle the return and dispatch a replacement.

    • Reporting Timelines (48–72 Hours): If damage or shortages are discovered after unboxing, you must contact our customer service team within 48 to 72 hours of delivery. Claims made after this window may not be eligible for carrier reimbursement or coverage.

    • Photo Documentation: Photos will be needed to process any shipping damage claim with the carrier. We kindly ask that you take photos of the exterior packaging prior to opening the box. While additional photos aren't strictly mandatory, providing clear pictures of any damage to both the packaging and the product gives us the strongest possible case to resolve the issue quickly on your behalf. Please hold onto all original packaging until your claim is finalized.

Shipping Locations

We currently ship across select Canadian provinces. If you have specific questions about shipping availability to your location, please contact our customer service team for assistance.

Timely Shipping

We prioritize the prompt processing of your orders. We operate and ship orders Monday through Friday, excluding statutory holidays. Typically, orders are processed and shipped within 1–2 business days from the date of order placement unless otherwise communicated.

Thank you for choosing Great Western Saw as your trusted partner. We deeply appreciate your business and look forward to serving you with excellence!